Over here we address all the top concerns

Combining or sprue multiple parts in a single file?2023-05-14T18:04:02+01:00

To ensure accurate pricing, we advise against sprue or saving multiple parts in a single file. If you do so, a manually revised quote may be necessary. As a general guideline, please save one part per file.

What is the minimum wall thickness allowed?2020-04-16T11:01:51+01:00

In general we wouldn’t recommend anything lesser than 1mm (parts smaller than 10cm), 2 mm (parts  between 10 cm to 20 cm), 3mm (parts larger than 20 cm). You can head over to respective materials pages to understand more information on designing for 3D Printing.

What is the maximum file size allowed?2023-05-14T17:33:49+01:00

The maximum file size allowed on our Online 3D Printing platform is 60mb. For any larger file size, please send them to zelta3d.wetransfer.com. In most cases, a correctly exported file should fall under 60mb.

What are the file types allowed?2023-05-14T17:33:27+01:00

Our online 3D printing platform supports popular file formats such as STL, 3MF, or OBJ, which can be exported easily from most CAD software. If you have a different file format, please submit your request through zelta3d.wetransfer.com.

How to ensure that exported STL files are high resolution?2023-05-14T18:06:40+01:00

Try increasing the tolerance, mesh resolution, triangulation before exporting into STL. Exporting at 0.01mm tolerance and 5 degree angle resolution is recommended. This can be easily adjusted under export option in most CAD software. To avoid any difficulty in file processing, it is advisable not to export files at excessively high resolutions as it does not enhance print resolution. If you encounter any problems, please send us your original CAD format through zelta3d.wetransfer.com, and our team will be happy to assist you with it.

Combining expedited and non-expedited option under one order?2023-05-14T17:48:03+01:00

Lead time will be determined by the option with the longest lead time in the order. It is strongly advisable to make a separate order for the expedited option.

What should I do if the Online Quote Platform is not working?2023-05-14T17:41:27+01:00

Please send your files to us at zelta3d.wetransfer.com, along with your material option, quantity, and any other specifications. We will respond to you within one business day.

Where are we located?2023-05-14T17:22:29+01:00

ZELTA3D is headquarter in the sunny island of Singapore, however, our sales reach extends to Australia, New Zealand, South East Asia, Europe, UK, and USA. Our main objective is to ensure that industrial manufacturing technologies are readily available to everyone, everywhere, by providing affordable and high quality on demand digital manufacturing services.

Do you ship worldwide and what courier services are used?2023-05-14T17:29:10+01:00

Yes, we do! In most cases, we deliver very quickly as we only use the best courier services such as DHL and FedEx. If you select the Standard Express delivery option during checkout, they should have reached you in 2-3 days in most cases.

Require assistance from a sales representative?2023-05-14T17:49:11+01:00

Kindly send an email to us at contact@zelta3d.co or visit our contact us page to complete the contact form. We will respond to you within one business day.

Material Guide

View specifications of all our materials and understand how it can fit your applications

View Material Guide
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